Munthasoft’s statement, “We love services and we want clients for services,” suggests a strong emphasis on service delivery. To assess their customer service orientation, consider the following steps:

1. Explore Their Website:

   • About Us:

     Look for sections detailing their mission, values, and commitment to customer satisfaction.

   • Services Offered:

     Review the range of services to understand their focus and expertise.

2. Check Customer Reviews:

   • Search for client testimonials or case studies on their website.
   • Visit third-party review platforms to gauge customer experiences and satisfaction levels.

3. Evaluate Customer Support Channels:

   • Identify available support options (e.g., phone, email, chat) and their responsiveness.
   • Assess the accessibility and helpfulness of their support team.

4. Assess Social Media Engagement:

   • Observe their interactions on platforms like LinkedIn, Twitter, or Facebook.
   • Note how they handle customer inquiries and feedback publicly.

5. Review Policies and Procedures:

   • Examine their terms of service, return policies, and complaint resolution processes.
   • Transparent and customer-friendly policies often indicate a service-oriented approach.

By thoroughly researching these aspects, you can gain insights into Munthasoft’s dedication to customer service and determine if they align with your expectations.